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Frequently Asked Questions
Call Toll Free (866) 458-8180 ...or email your artwork to cayers@southernad.com Find Quick Answers To Your Questions Below: How do I upload artwork? If you want to use a logo or graphic that is located on your on your computer, please go to the ART UPLOAD tab located on the home page and complete the information that is asked. Click on the Browse Button and you will see a Browse Window that will help you navigate to your desired file. Once you find your file, select it and then click on the Open Button. Next, click on the Submit Button - this process is very similar to attaching a file to an email message. When you hit Submit, you will get a page that confirms the file was sent. Will I see a proof?Yes! We will send a proof of your logo either by email or we can fax it to you. Will you start printing / embroidery on an order without verbal or written approval?We strive to make every purchase a pleasure. As a part of that process we will not begin production until you 100% approve all artwork. How do I choose colors for embroidery / screen printing?When ordering items from this site, you can choose from our stock colors which are prefilled into the dropdown menus in the options section. If you have specific Pantone Colors you can also type those in manually when filling out of the order under the Comments section just before you confirm the order. For embroidery, we will match your logo colors as close as possible or follow the direction you give us regarding the color of your logo. Ordering Once I place an order either by internet or phone, do you send a confirmation?After an order is placed you will receive a Sales Order confirmation by email. How long will it take for delivery?Most items ship within 2-3 weeks from order placement. We do have RUSH Services available. Overseas custom hat orders have two lead times depending on the shipping method (air is 5-6 weeks & ocean is 9-11 weeks). For ocean shipping, the minimum order quantity is 500pcs. ReordersWill I be charged again for the Set-Up fees on reorders? If you place a reorder using the same logo, then the set-up fees will be waived (within 24 months). If you reorder online the shopping cart will automatically charge you for the fees but once we review the order and determine it is a reorder, then we will credit your account back those fees. Samples... Can I get a sample of the item(s) we are interested in purchasing?Yes! Please email your request to mike@southernad.com with your ship to address and the items you want to review will be shipped within 48 hours. Shipping... How can I get shipping cost for my order?There are several ways to do this - the easiest way is to follow these step-by-step instructions: |